If your item is unfortunately damaged, defective and t items, you need to email: support@jsyhomes.uk or jsyhomesuk@gmail.com to get it sorted. It would speed up the process if you provide images and order numbers correctly while sending an email with us.
Note:
We do not accept returns once the product has been assembled.
If you choose not to receive a replacement for the damaged parts, it will be treated as a change of mind return, and a return shipping fee of £30 will be deducted.
Returns will be accepted within 30 days of the delivery unless the item is custom made. Items must be received back in a re-saleable condition, with all original packaging.
Note:
We do not accept returns once the product has been assembled.
Damaged or Incorrect Items:
Change of Mind Returns Or Item/Part refused Returns:
If you decide not to accept a replacement for damaged parts, the return will be treated as a change of mind, and a £30 return shipping fee will apply.
If you choose not to receive a replacement for the damaged parts, it will be treated as a change of mind return, and a return shipping fee of £30 will be deducted.
If you have found the 'items damaged' or as 'not described' you have 30 days to return most items. Please provide your order number to speed up the process.
Incorrect/damaged orders will be replaced by JSY Homes at no extra cost to you, although this very rarely happens .If the item is damaged, we will provide a replacement for you.
To initiate a return, contact : support@jsyhomes.uk or jsyhomesuk@gmail.com
For “unwanted items” or "changed my mind " returns, we will not refund the cost of shipping. Shipping charge of £30 will be added for such returns .
Please return goods to the following address : Or email us to arrange return.
JSY Homes
17 Paterson Court
ML3 7GW
They will then forward the item(s) onto the relevant distribution centre to complete the process.
If your items are damaged or defective and you wish to have an exchange or advice to rectify an issue then please let us know by emailing:support@jsyhomes.uk or jsyhomesuk@gmail.com
Please also supply images/videos as this is very helpful to us and will enable our teams to identify your issue much faster and offer possible solutions to consider. Once a customer is to choose an option or attempt to rectify the issue, we will act accordingly.
Please note it cannot be instant as it varies on processing times both internally and externally (banks).But we shall do it as soon as we can as we know customers need their money returned asap.
However no later than:
– 15 days after we receive the goods back from you or
– 15 days after the day you provide evidence that you have returned the goods, or
The refund will be popped back onto or into the same payment method you used at the time of the initial transaction unless we have expressly agreed otherwise.
Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as used and will not be accepted for return.
Unfortunately, in most cases, we cannot accept returns on custom ranges or made to order items.
This is because they are often handmade by specialists and tailored to a customer’s requirements at the point of sale.
Therefore, once purchased, and the item has been passed to the relevant specialists to create, refunds will not be possible once the order is underway. In some circumstances, we may be able to cancel your order, however, there may be deductions.
We are permitted by law to reduce a refund to reflect any reduction in the value of the products if this has been caused by mishandling them in such a way that would not be permitted in the store.
Consumers will not have the legal right to any remedy for problems:
– Caused by damaging or misusing the goods, accidentally or otherwise
– Caused by attempts to repair the goods
– Customers were made aware of particular flaws before purchasing the goods.
Once products have been delivered and any statutory cooling off period has expired, no products will be accepted for return other than in our absolute discretion or where such products are damaged or defective.